Banking for the Elite

MDCB Global customers can login to the app or web portal and start a conversation with our AI Agent to address questions. And, if needed, get immediately transferred to a live agent in the same conversation over secure voice and video.

You can reset your password by using the “Forgotten Password” link under Account Login. You may also contact our Customer Service Center at 800-000-0000 or 512-333-3333, 24 hrs a day, 7 days a week and we will reset your login. Due to the secure nature of performing financial transactions on the web, we have taken precautions to ensure no one has access to your login information. As a result, the information is stored in our database in an encrypted format that even we cannot decode. This security measure prevents us from supplying incorrect passwords.

Your email address will be used for correspondence with you regarding your account and other important information. We DO NOT sell your email or other personal information or use it in anyway except as related directly to your business with MDCB Global. You cannot opt-out of account driven email, except those you initiate such as deposit notifications. Account specific information and other legal correspondence such as revised account terms and conditions will not be sent via email. You may opt-out of non-transactional email communications using unsubscribe procedures found within those emails. Due to the unsecured nature of general email, please do not include secure account information or personal information such as Tax ID/Social Security numbers, passwords, etc. when sending email.  An email address is required for all accounts opened via the Internet.

You can currently view your statements online by visiting Online Banking and clicking on Statement and Check Services. Businesses can use Business Banking to access Historical Statements within Additional Services. We do not provide emailed statements; however, you can access electronic (paperless) statements by the 3rd business day after month end. Please visit our Electronic Statement resource page for details.

FAQ’s

Our policy is to make funds from checks available as follows:

The first $225 from a deposit of checks will be available on the first business day after the day of your deposit. The remaining funds will be available on the second business day after the day of your deposit. For example, if you deposit a check for $700 on a Monday, $225 of the deposit is available for cash withdrawal on Tuesday, and the remaining $475 is available on Wednesday. Additional rules apply to checks greater than $5,525.

Checks Greater Than $5,525: Checks totaling more than $5,525 deposited on any one day, the first $5,525 will be available to you according to our general policy. The amount in excess of $5,525 will generally be available on the first business day after the day of deposit for checks drawn on MDCB Global, the fifth business day after the day of deposit for all other checks. If your check deposit, exceeding $5,525 on any one day, is a mix of checks, drawn on MDCB Global, or checks that generally receive next-day availability, the excess will be calculated by first adding together the on-us check, then the other check.

Unfunded applications will be purged after 30 days.

Interest is calculated on a daily basis, and credited to your account on the last calendar day of the month.

Besides using our direct deposit feature, MDCB Global customers can instantly transfer money via debit or ACH. Features such as Card-to-Card Transfer allows the transfer of money to another card holder. MDCB Global’s Peer-to-Peer Transfer allows you to transfer money between accounts. Bank-to-Bank transfer allows you to quickly and safely transfer money via ACH.

With a MDCB Global checking or savings account, you can deposit cash to your account at any ATM that accepts cash deposits. Fee’s apply based on the deposit institution.